What format are the images in?
All Twisted Papers images are in JPG format. Some of our images are also in transparent PNG format. Those images will be downloaded as a ZIP file that when opened (decompressed) will contain both the JPG and PNG files.

Do you add images on a regular basis?
Yes. We add images as they are scanned. Click on "Newest Photos" to see the latest images that we have posted.

Can I submit images to sell?
Right now the only images that we sell are the ones scanned by Twisted Papers and its partners. In the future we may consider this.

Do you offer refunds?
Once your purchase is made we can not offer a refund. The reason for this policy is because we offer full access to our entire digital collection of images and, as such, there is no way for our products to be returned. On a rare occasion we will make exceptions on a case by case basis.

If I purchase a subscription are there any other fees I will encounter when downloading from the site?
No, a 30-day membership allows you full access to download any images on our site (up to 500) at no extra charge. It does not automatically renew.

Is account sharing allowed?
No, sharing an account is no different than distributing our materials to others. Individual accounts must be purchased by your friends and colleagues.

I bought a subscription, but it says I'm not activated, what do I do?
On rare occasions our merchant processors may not send the information of your transaction to our system, so your account may not be automatically activated. Therefore, if you have made a purchase of our 30-day subscription and you are not able to access images, send a support request.

Are there any restrictions on my use of the Twisted Papers images that I download?
Yes. While Twisted Papers offers great freedoms and a wide ranges of uses, we do not allow the redistribution of our images.

However, we are an angel company. So, you can use our images in your artwork and creations and sell them freely.  

We encourage artists to use our images in their work and manipulate them as they see fit. We have no problem with the artist resizing them, changing the color, distorting the image, subtracting a part and whatever else you could think of using an imaging program on your computer.

The vintage images on our site are in the public domain and there is NO copyright on them individually--NO ONE can copyright anything that is already in the public domain.  All of the images we sell are retouched to the extent of removing spots, torn edges, sharpened, and color corrected if they look faded. This does not constitute Twisted Papers as having a copyright on them. The images can be used in any manner that is legal. You can use the images in designing a website or post them on your blog.

On our CDs and our collage sheet it is the "compilation" and the arrangement of the images that is copyrighted. Our only limitation is that you cannot copy the CD or the collage sheet and resell the CD or the collage sheet as your own. You can use the images in your art creations and sell the created pieces freely.  If your art creation is published, please list TwistedPapers as a source for any images used. Again, the images individually cannot be copyrighted, as they are in the public domain.  

The original background papers and encaustic images can be used in your artwork, art creations, websites, blogs, designs and craft projects and you can sell the created pieces freely. As we own the copyright on these images, credit should be given to TwistedPapers as the source when your creation is published. You cannot resell just a copy of the original background--for example printing copies of the background art and selling them as background paper to a retail store or website.  However, you can make as many copies of the original background art as you need for your own art projects and if you are teaching a class and need them as class materials.

What about shipping charges?
Shipping charges will only be added to those items that are mailed -- which include CDs, DVDs, and printed collage sheets. The Twisted Papers's system will automatically compute the mailing costs and it assumes all addresses are in the U.S.

Our system, however, does not at this time have the capability of computing International shipping. We will compute the exact overseas mailing charges and invoice you for the additional postage.

Do you sell wholesale?
We sell our CDs and DVDs wholesale to qualified accounts and would love to hear from you if there is an interest. Please contact us HERE.